Every day, trade surveillance analysts sit down to do critical work — monitoring markets, reviewing communications, identifying potential misconduct across more than ninety alert types. The tools they use to do it are failing them.
Legacy systems at end of contract. Fragmented workflows. Missing data. And the defining frustration of analyst life: swivel chairing — the constant, exhausting act of jumping between four to five different systems just to disposition a single alert.
The best, most experienced analysts were spending the majority of their cognitive energy on process overhead rather than actual surveillance judgment. The system was working against the people it was supposed to support.
Research with 30+ analysts surfaced a consistent pattern of compounding friction. Here's what it looked like — and what the redesigned experience aims to deliver.
Consolidation. Bring the data analysts need into one place. Trust the analyst. Remove the defensive documentation burden. AI as augmentation. Help analysts move through higher alert volumes with greater confidence — keeping the human in the decision seat.
The research and design foundation established a clear, evidence-based direction for a platform that can actually serve the people who use it. Analysts who participated consistently described the experience as the first time anyone had asked them what they needed. That itself is part of the outcome.