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Work samples

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Work samples — confidential

Selected artifacts
& deliverables.

A curated selection of actual work products from client engagements — research outputs, journey maps, ecosystem maps, and strategic frameworks. Each piece represents real work done in complex organizational environments.

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Financial Services · Compliance Technology JPMorgan Chase

Trade Surveillance & Compliance Technology

Work samples from JPMorgan Chase compliance technology engagements — including trade surveillance research and ecosystem mapping — are being prepared and will be available soon.

Coming soon
Compliance Technology · Trade Surveillance
Trade Surveillance & Ecosystem Map Deliverables
Research artifacts, ecosystem maps, and workflow designs from the trade surveillance redesign and compliance technology ecosystem mapping initiatives.
In preparation Coming soon
Read the related case study
Financial Services · Community Banking Arvest Bank

Redefining the Teller Experience

A discovery-based initiative to reimagine the teller experience for the future of community banking. Involved analysis of 400+ individual teller tasks, frontline staff interviews, competitive analysis, and the development of five core design principles — exploring AI, automation, and self-service banking for future interactions.

01 — Full Deliverable Collection
Service Design · Research · Strategy
Arvest Bank — Full Collection of Deliverables
The complete body of work from the Arvest teller experience initiative — including research findings, journey maps, service blueprints, design principles, and strategic recommendations produced throughout the engagement.
Full Deliverables → View
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Federal Government · USCIS Steampunk Inc.

PCIS Platform Research & Ecosystem Mapping

Two interconnected deliverables from the same overarching engagement — a journey-to-adoption research framework for a federal immigration platform, and an ecosystem map visualizing complex data-sharing agreements across government agencies.

03 — Research · Journey Map
User Research · Adoption Strategy
PCIS Journey to Adoption
A comprehensive research deliverable mapping the full user adoption journey for PCIS — a federal immigration platform. Covers user segments, trust factors, barriers to adoption, and strategic recommendations.
Journey Map → View
04 — Ecosystem Map · Case Study
Systems Thinking · Ecosystem Design
IIISB Ecosystem Map — Data Sharing Agreements
A case study documenting the design and delivery of an ecosystem map visualizing Data Sharing Agreements between USCIS and the Department of Justice.
Ecosystem Map → View
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