Reconnaissance
soldier turned
service designer.
I've spent my career going into places most people don't look — forward operating bases in Afghanistan, hospital corridors in Texas, the secured offices of one of the world's largest financial institutions — and finding the humans that complex systems have forgotten to design for.
My job has always been the same: go in, make sense of what's actually happening, and come back with something actionable. The terrain changes. The mission doesn't.
Today I work at the intersection of human research, service strategy, and AI — bringing VP-level design leadership to some of the most complex institutions in the world.
Savannah College
of Art and Design
Bachelor of Fine Arts in Service Design · Minor in Art History · 2020
Holds Public Trust Clearance · U.S. Army Veteran — Honorable Discharge
Explorer. Music obsessive.
Reluctant motorcycle student.
When I'm not mapping ecosystems or redesigning workflows, I'm usually planning the next trip, finding the next show, or figuring out what rare card I just pulled. The same instinct that drives my work — go deeper, stay curious, commit fully — shows up everywhere else too.
I flew to London to see Sleep Token at the O2. I wandered Amsterdam alone eating street food and stumbling into bakeries open since 1898. I just got my motorcycle endorsement and am building a Pokémon card side business from the ground up. None of these are halfway commitments.
Music is the constant — metal, orchestra, jazz, country, classical, alt rock. There's something about being in a room full of people experiencing the same thing at the same moment that I find deeply human. Which probably explains a lot about the work too.
