Selected work

Case studies.

Each project starts the same way — going in, talking to the people doing the real work, and finding what's actually broken. What follows is what happened next.

01 — JPMorgan Chase
Compliance Technology · 2025
Making a decades-old organization visible to itself
An interactive ecosystem map spanning 8 compliance technology towers and 20+ systems — built so that leaders could finally see their organization clearly for the first time.
Ecosystem MappingSystems ThinkingLeadership
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02 — JPMorgan Chase
Trade Surveillance · 2025
Redesigning how analysts surveil the markets
30+ analyst interviews. 4–5 systems per alert. End-of-life tools. A complete research-led redesign of the trade surveillance analyst experience — including GenAI integration.
UX ResearchGenAIWorkflow Design
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03 — Baylor Scott & White
Healthcare · 2024
Fixing what happens after a patient leaves the hospital
12–18 clinical stakeholder interviews across nurses, physicians, ER staff, and patients. A research-led redesign of the post-discharge experience and after-visit summary workflow.
Patient ResearchJourney MappingHealthcare
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04 — Arvest Bank
Financial Services · 2022–2024
Embedding design thinking inside a traditional bank
400+ teller tasks analyzed. Frontline staff interviews. Five core design principles. A discovery initiative to reimagine the future of community banking — from the ground up.
FacilitationDesign ThinkingBanking
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